Privacy Policy

chattg ("chattg," "we," "us," or "our") operates the online casino platform accessible at chattg.app and any associated mobile applications (collectively, the "Platform"). chattg is the data controller responsible for the personal data of players and visitors who use the Platform.

This Privacy Policy applies to all personal data collected by chattg in connection with your use of the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general browsing of the chattg website.

This Policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

chattg collects personal data through several channels. The categories of personal data we collect include:

chattg does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive information is collected (such as government ID details for KYC), it is handled with heightened security measures.

chattg uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your chattg player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to chattg games, process deposits and withdrawals, calculate and credit winnings, and deliver the core functionality of the Platform.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including KYC verification and transaction monitoring.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior and to administer self-exclusion and deposit limit tools.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the chattg Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

chattg processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your chattg account and deliver the gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for chattg's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities — such as marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

chattg does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share financial data with our payment processing partners (including GCash, Maya, and banking partners) solely to process your deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We share identity data with KYC verification service providers to confirm your identity and age in compliance with regulatory requirements.
• IT & Platform Service Providers: We engage third-party technology providers for hosting, analytics, customer support software, and security services. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Regulatory Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law or regulatory directive.
• Law Enforcement: We may disclose your data to law enforcement agencies where required by a valid legal order, court order, or where we believe disclosure is necessary to prevent fraud, illegal activity, or harm.

chattg uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, security, and account authentication. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalized experience on chattg.
• Analytics Cookies: These cookies help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, session duration, and feature usage. This data helps us improve chattg.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the chattg Platform.

chattg retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Active Account Data: Retained for the duration of your active chattg account relationship plus five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine law.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Support correspondence is retained for two (2) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted within thirty (30) days.

Upon expiry of the applicable retention period, chattg will securely delete or anonymize your personal data in accordance with our data disposal procedures.

chattg implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the chattg Platform;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data privacy and security obligations.

While chattg takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, chattg will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by chattg:

• Right to Be Informed: You have the right to be informed about how chattg collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data chattg holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data chattg holds about you. You may update most account information directly through your chattg account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe chattg has violated your data privacy rights.

The chattg Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. chattg does not knowingly collect personal data from individuals under the age of 21.

If chattg becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate regulatory authorities where required.

If you are a parent or guardian and believe that a minor has registered on the chattg Platform, please contact us immediately at [email protected] so that we can take prompt action.

chattg primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game software suppliers.

Where such cross-border transfers occur, chattg ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission;
• Implementing contractual clauses that require overseas recipients to protect your data to the same standard required under Philippine law;
• Conducting due diligence on all overseas data processors to verify their security and privacy practices.

chattg reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine laws, or regulatory requirements. When material changes are made, we will notify registered players via email and by posting a prominent notice on the chattg Platform at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how chattg protects your personal data.

Your continued use of the chattg Platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.

chattg has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

• Data Protection Officer: chattg DPO Office
• Privacy Inquiries Email: [email protected]
• General Support Email: [email protected]
• Response Time: We aim to acknowledge all privacy requests within three (3) business days and resolve them within fifteen (15) business days.